Terms of Service

1 Accepting these terms

By accessing or using DehSuh's website, mobile experience, emails or related services (together, the "Service"), whether or not you create an account, you agree to these Terms and to our Privacy Policy, which forms part of them. If you don't agree, you must not use the Service.

If you use the Service for a business or organisation, you confirm you are authorised to bind it to these Terms, and "you" includes that business. When you tick a box, click a button such as "Pay", "Send request" or "Accept", or otherwise confirm an action on the Service, you agree that this is your electronic signature and is as binding as a written one.

2 Key words we use

3 What DehSuh is — and isn't

We do not inspect, endorse or take possession of listed vehicles, items or spaces. Listers alone are responsible for their listings, prices, availability, safety, licences, insurance and for honouring bookings. Verification we perform (Section 5) supports trust on the platform; it is not a guarantee or endorsement of any user or listing.

4 Eligibility & your account

You must be at least 18 and able to form a binding contract to create an account, send a booking request, pay, list or receive payouts. You confirm that the information you give us is accurate, current and complete.

• Keep your login details confidential. You are responsible for all activity on your account.
• Keep your name, email, phone number and, if you are a lister, your payout details up to date. Booking, payment and payout emails go to the address on your account.
• Don't impersonate anyone, use false information, or open an account for someone else without authority.
• Tell us straight away if you think someone has accessed your account.
• We may ask for more information to confirm your identity or eligibility for certain features. Providing it doesn't guarantee approval.

5 Becoming a lister

Anyone can create a free account. To publish listings you must apply to become a lister and may need to provide government ID and, for businesses, business registration, address, tax type, TRN and supporting documents. We may approve, decline, restrict or remove lister access, and may use third parties to help verify information.

To accept booking deposits, a lister must also have an active plan that includes deposits and must save valid payout details (Section 12). If payout details are removed or become invalid, deposits are switched off for new bookings until they are restored. You can't remove all payout details while you have a payout pending.

6 Plans & subscriptions

Listers can buy plans that include a set number of listing slots and features, such as deposits. Prices are shown before you pay. You can pay by card (processed by Dime), PayPal, or bank transfer where offered.

• Pay now by card. A one-time payment for the plan period. Your plan activates once the payment is confirmed by the payment processor. Some card payments need extra verification by your bank; until confirmed, your payment shows as pending. If it isn't confirmed within 24 hours, it is marked as failed and you won't be charged by us.
• Saved card and automatic renewal. If you choose to save a card for renewal, you authorise DehSuh, through its payment processor, to charge that card the plan price shown at each renewal until you cancel. We send renewal reminders by email before a plan renews or expires. You can cancel automatic renewal at any time before the renewal date; cancelling stops future charges but doesn't refund the current period.
• Bank transfer. Plans paid by bank transfer activate after we confirm receipt of funds and any proof of payment you upload.
• Expiry. If a plan expires, is cancelled or a payment fails, we may pause or hide listings above your allowance and switch off features such as deposits until you renew or change plan. Booking deposits already paid are still paid out under Section 12.
• Refunds. Plan fees are non-refundable except where the law requires, or where we charged you in error.
• We may change plans, features or prices. Changes apply from your next billing period, and we give reasonable notice of price increases.

7 Booking requests

Customers can send a booking request for a single date or time, or for a date range, depending on the listing. Sending a request is not a confirmed booking. The lister may accept it, decline it, or propose a different date or time, which the customer can accept or decline.

• Dates and times on listings and bookings are in the listing's local time (Jamaica time, UTC−5), unless stated otherwise.
• A booking is confirmed only when the lister accepts it and, where a booking deposit is required, the deposit payment is verified.
• Calendars and availability are maintained by listers. We try to prevent double bookings, but we don't guarantee that a listing is available.
• Anything you agree with the lister outside DehSuh (extra charges, pick-up, ID checks, insurance, rules of use) is between you and the lister.

8 Booking deposits

8.1 How booking deposits work

• Listers choose whether a listing takes booking deposits and set the rules (for example a percentage or fixed amount, with a minimum or cap). The amount is shown before you pay.
• The booking deposit counts toward the total booking price. The balance is paid directly to the lister as you agree with them.
• Paying a booking deposit secures the dates shown at checkout once payment is verified. It doesn't create any agreement between you and DehSuh for the rental itself.

8.2 How you can pay

Payment options depend on how the lister gets paid. If the lister has a bank account set up, you can pay by card (processed by Dime). If the lister has PayPal set up, you can pay with PayPal. Some listings offer both. Your card or PayPal details are handled by the payment processor, not stored by DehSuh.

8.3 Limited payment collection agent

Each lister who accepts booking deposits appoints DehSuh as its limited agent solely to accept booking deposit payments from customers on the lister's behalf. When your booking deposit payment is verified, your obligation to pay that amount to the lister is treated as paid, even if DehSuh hasn't yet paid it out to the lister. DehSuh does not pay interest on funds and holds them only until they are paid out, refunded or applied as these Terms allow.

9 Checkout, cart & holds

• Timed hold. When you start checkout, the dates are held for you for 15 minutes. If payment isn't completed in that time, the hold ends and the dates may go to someone else. Starting a payment doesn't extend the hold.
• Cart. You can add several listings from one storefront to a cart and pay their booking deposits in one checkout. Each listing in the cart is a separate booking with its own lister terms.
• Payment verification. A booking is confirmed only after we verify the payment directly with the payment processor. A browser message alone doesn't confirm a payment.
• Late payments. If a payment goes through after your hold has ended and the dates are no longer available, we will refund that payment, or, if you and the lister agree, apply it to other dates.
• Currency. Prices may be shown in other currencies for convenience. These are estimates. You are charged in the currency shown at checkout, and your bank or PayPal may apply its own conversion rate and fees.
• We may refuse or cancel a checkout that looks fraudulent, unauthorised or made in error, and refund any amount collected.

10 Cancellations & refunds

• Lister cancels or can't honour a confirmed booking. The customer is entitled to a full refund of the booking deposit. We may recover that amount, plus any processing costs, from the lister's pending or future payouts.
• Customer cancels. Whether the booking deposit is refunded depends on the cancellation terms shown on the listing or agreed with the lister. If no terms were shown, contact the lister first; we may help, but the decision rests with the lister except where these Terms or the law say otherwise.
• Our errors, fraud and prohibited listings. We may refund a customer directly where a payment was taken in error, was unauthorised, or was for a listing we remove for breaking these Terms.
• Refunds go back to the original payment method. Timing depends on the payment processor and your bank. Processing fees charged by processors may not be returned to DehSuh, and where a refund is caused by the lister, those costs are the lister's.
• Nothing in this section removes any right to a refund that you have under consumer protection law.

11 Fees

We may introduce new fees with notice. Any fee that applies to a transaction will be shown before you confirm it. Listers are responsible for their own taxes on income they receive, including booking deposits.

12 Payouts to listers

• Payout details. Listers can save a Jamaican bank account, a PayPal email, or both. Card payments are paid out to the bank account; PayPal payments are paid out to PayPal. Payouts are made in Jamaican dollars (JMD) unless we tell you otherwise.
• Accuracy. You are responsible for making sure your payout details are correct and in your own or your business's name. We aren't responsible for funds sent to details you provided that turn out to be wrong, and may charge you any cost of recovering or re-sending them.
• Requesting a payout. Booking deposits become available for payout after the payment is verified and any waiting period shown in your account has passed. You request them from your account. We review each request and may pay it, or decline it with a reason (for example, unverified details or an open dispute).
• Holds and deductions. We may delay, hold or reduce a payout where needed to verify a payment, prevent fraud, handle a refund, cancellation or chargeback, or comply with the law. We may deduct from any payout amounts you owe us, including refunds we made on your behalf and chargeback costs.
• Timing. Once we send a payout, the time it takes to arrive depends on your bank or PayPal. We'll email you when a payout is sent or declined.
• We may need to share payout or tax information with authorities where the law requires.

13 Chargebacks & disputes

A chargeback is when you ask your card issuer or PayPal to reverse a payment, instead of asking us for a refund. Chargebacks can reverse money after we have verified a payment, secured dates for you and paid the lister, so they carry real costs.

• Contact us first. If you think a charge is wrong or unauthorised, contact us (Section 26). Where a refund is due, we'll arrange it, which is usually faster than a chargeback.
• Evidence. If a dispute is filed, we may give the payment processor information about the transaction, including booking details, payment verification records, IP and device data, and messages, to show whether the charge was authorised and the service provided.
• Unwarranted chargebacks. If a chargeback is found to be unwarranted, we may recover the amount and related costs from you and restrict or close your account, as far as the law allows.
• Listers. If a chargeback is upheld against a booking deposit, the lister bears the amount and associated costs, which we may deduct from their payouts or ask them to repay.

Nothing here limits any legal right you have to dispute a charge with your bank or PayPal.

14 Listing rules

• Listings, prices, deposit rules, availability, photos and descriptions must be accurate and kept up to date.
• You must own, control or have permission to offer anything you list, and hold any licences, registrations, permits, insurance and approvals the law requires (for example for renting vehicles or using a space).
• You must honour bookings confirmed through DehSuh and respond to booking requests promptly.
• You must not take or ask for card details, or redirect customers to pay booking deposits outside DehSuh for a booking that started on DehSuh in order to avoid the platform.
• No stolen, unsafe, illegal, counterfeit, misleading or prohibited listings.

We may review, rank, edit for formatting, hide, suspend or remove any listing.

15 Dealing with other users

When you contact, book with or meet another user, you deal with that person directly. Beyond lister verification, we don't screen users and aren't responsible for their conduct or for the condition, safety or legality of what is listed.

Use good judgement: check details and documents, agree terms in writing, inspect vehicles and equipment before use, confirm insurance, and meet in safe places. Any damage, injury, loss, theft or dispute arising from a rental is between the customer and the lister.

16 Content & intellectual property

The Service, including its software, design, branding, logos and databases, belongs to DehSuh or its licensors. We give you a limited, non-exclusive, non-transferable, revocable licence to use it for its intended purpose. You may not copy, scrape, reverse engineer, resell or build a competing service from it.

You keep ownership of the content you submit (listing text, photos, reviews). You grant DehSuh a worldwide, non-exclusive, royalty-free licence to host, display, reproduce, adapt and promote it to operate, improve and market the Service, for as long as it is on the Service and for a reasonable time afterwards for backups and records. You confirm you have the rights to grant this.

If you believe content on DehSuh infringes your rights, contact us with enough detail for us to find and review it.

17 Prohibited activities

• Breaking any law or anyone's rights, or giving false, misleading or fraudulent information.
• Using stolen or unauthorised cards or accounts, testing cards, or abusing refunds or chargebacks.
• Providing someone else's bank or PayPal details as payout details without authority, or using DehSuh to move money unrelated to a genuine booking.
• Harassing, threatening, discriminating against or misusing the personal information of another user.
• Scraping or bulk-collecting data, attempting unauthorised access, introducing malware or interfering with the Service.
• Getting around holds, payment flows, verification, plan limits or account restrictions.
• Spam or misuse of messaging and email features.

Child safety. We have zero tolerance for any content or behaviour that sexualises, exploits or endangers minors. It will be removed, the account closed, and the matter reported to the authorities.

18 Third-party services

We rely on third parties to run parts of the Service, including Dime for card payments and saved cards, PayPal for PayPal payments, Google Maps Platform for maps and locations, and providers for hosting and email. Your use of them may also be subject to their own terms and privacy policies. We aren't responsible for their services, outages or decisions, such as a processor declining a payment or holding funds.

19 Suspension & termination

You can stop using DehSuh or ask us to close your account at any time. We may suspend, restrict or close accounts, remove listings, switch off deposits or payouts, or cancel pending payments where we reasonably believe it's needed to protect users, prevent fraud, comply with the law or enforce these Terms.

If an account is closed, confirmed bookings and payouts already due are handled under these Terms, unless we are holding funds because of suspected fraud, a dispute or a legal requirement. Sections on payments, refunds, chargebacks, content licences, disclaimers, liability, indemnity and governing law continue to apply.

20 Disclaimers

The Service is provided "as is" and "as available". To the fullest extent the law allows, we make no warranties about uninterrupted, secure or error-free operation, or about the accuracy of listings and user information. We don't guarantee the condition, legality, ownership, safety, availability or quality of any listing, or the conduct of any user.

21 Limitation of liability

To the fullest extent the law allows, DehSuh and its owners, staff and contractors are not liable for indirect, incidental, special or consequential losses, including loss of profit, revenue, data or goodwill, or for any damage, injury, theft, loss or dispute arising from a rental or dealing between users.

Where we are liable, our total liability is limited to the greater of (a) the fees you paid to DehSuh in the 12 months before the claim (plan fees for listers; any DehSuh fee for customers), or (b) US$100. This limit doesn't affect our obligation to refund or pay out booking deposits as set out in these Terms.

Nothing in these Terms excludes liability that can't legally be excluded, such as liability for fraud, or for death or personal injury caused by our negligence, or your rights under consumer protection law.

22 Indemnification

You agree to compensate DehSuh, its owners, staff and contractors for claims, losses, costs and reasonable legal fees arising from your listings or content, your bookings and dealings with other users, your payment or payout activity, your breach of these Terms, or your breach of any law or third-party right.

23 Governing law & disputes

These Terms are governed by the laws of Jamaica. Please contact us first so we can try to settle any concern informally. If we can't, the courts of Jamaica have jurisdiction, without affecting any mandatory consumer rights you have where you live.

24 General terms

• Entire agreement. These Terms, the Privacy Policy and any terms shown at checkout are the whole agreement between you and DehSuh about the Service.
• Severability. If any part is found unenforceable, the rest remains in effect.
• No waiver. If we don't enforce a right straight away, we can still enforce it later.
• Assignment. You can't transfer your rights under these Terms. We may transfer ours as part of a reorganisation, merger or sale.
• Events beyond our control. We aren't responsible for delays or failures caused by events outside our reasonable control, including outages at payment processors, banks, hosting or internet providers, storms and other natural events.
• Electronic notices. You agree to receive notices, receipts and records electronically, by email or on the Service.

25 Changes to these terms

We may update these Terms. We'll change the "Last updated" date and, for significant changes, give notice by email or on the Service. Changes don't apply to bookings already confirmed. If you keep using the Service after changes take effect, you accept them. If you don't agree, stop using the Service and you may close your account.